Return & Cancellation

Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.

Cancellation period
The cancellation period shall be 14 days from the day on which you or a third party designated by you received the goods.

Procedure for cancellation and return
Please contact us at:

Aqui Tem Charme
Email: kontakt@aquitemcharm.com

We will forward your request to our supplier.
Items must be unused, undamaged, and with tags attached. Returns must be made within 14 days of your initial notification.

Damaged or defective products
For damaged or defective products, please contact us within 5 days of receipt . We will review the case with our supplier and inform you of the next steps.

refund
Once the return has been approved and processed by the supplier, the refund will be processed using the same payment method you used to place your order.